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boolean churnzero five9 highspot office365📋 Description
- Provide technical support via phone, chat, and cases.
- Troubleshoot and resolve customer technical issues.
- Assist with platform configuration and feature usage.
- Collaborate with Sales and other teams to improve processes.
- Report to the Manager of Technical Support.
- CSAT-focused outcomes for customer support.
🎯 Requirements
- Provide support via phone, chat, and cases.
- Handle escalations while meeting service length objectives.
- Build dashboards and reports using boolean logic.
- Enable features and services for customer product usage.
- Collaborate with Sales, Account Management, CX and Prod/Ops.
- Maintain up-to-date product knowledge and docs.
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