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javascript html saas ai zendesk📋 Description
- Develop in-depth knowledge of the Klaviyo platform
- Provide high-quality product support via email and live chat
- Explain technical concepts clearly to technical and non-technical users
- Diagnose software issues and resolve escalated customer complaints
- Support non-technical questions (marketing, sales, e-commerce setup)
- Document troubleshooting steps and resolutions
🎯 Requirements
- Fluent English and Spanish (written and spoken)
- 1+ years in a customer-facing role solving software/SaaS issues
- Experience with AI tools/projects and eager to learn
- Excellent communication: clear, empathetic, able to explain tech simply
- Comfortable in a high-volume, fast-paced environment with KPIs
- Flexible shifts: occasional 8am-4pm or 10am-6pm
🎁 Benefits
- Hybrid work in Dublin: 3 days/week in office
- Generous company benefits
- Growing EMEA hub with opportunities for career growth
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