Related skills
salesforce saas zendesk healthcare pendo📋 Description
- Provide outstanding support to patients, clinics, and partners with focus on satisfaction
- Troubleshoot and research technical issues; escalate bugs to internal teams
- Maintain customer satisfaction with timely and accurate responses
- Support expansion by partnering with Sales and Customer Success
- Identify trends and provide regular feedback to management
- Participate in cross-functional projects as needed
🎯 Requirements
- 1-3 years supporting a software product, SaaS Healthcare preferred
- Excellent troubleshooting, root cause analysis, and problem solving
- Experience managing cases through full support lifecycle
- Zendesk, Jira/Confluence, Pendo, Salesforce experience a plus
- Customer-focused, empathetic attitude
- Excellent verbal communication; friendly and patient phone demeanor
🎁 Benefits
- Have a meaningful impact on people’s lives
- Pre-IPO stock incentives
- Full medical, dental and vision benefits
- Annual reimbursement on fitness expenses
- 401(k) matching program
- Valuable experience in the rapidly growing mobile health industry
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