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communication crm data analysis ticketing systems remote support📋 Description
- Delight users by providing timely support in troubleshooting problems and answering questions.
- Provide user feedback to product/ops teams to improve the user experience.
- Navigate CRM to communicate with users and track contacts and resolutions.
- Dig deep and stay curious to solve complex issues.
🎯 Requirements
- 2+ years as Tier 1 or Lead in a customer service role, ideally in tech support.
- Excellent spoken and written communication; explain technical troubleshooting clearly.
- Highly organized; manage multiple priorities with attention to detail.
- Willing to work evenings and weekends as needed.
- Proficient with computers and comfortable with technology; CRM/Ticketing experience is a plus.
🎁 Benefits
- Generous time off: 14 paid holidays, flexible PTO for salaried/hourly staff.
- Comprehensive Health Plans: Medical, Dental, and Vision coverage.
- Generous HSA contributions.
- Paid Parental Leave for all full-time employees.
- 401(k) Matching to invest in your future.
- Personal Device Allowance for using your own device at work.
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