Customer Support Specialist (Ottawa, ON)

Added
6 days ago
Type
Full time
Salary
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Related skills

crm saas customer service zendesk

📋 Description

  • Act as the voice of Fullscript across chat, email, and phone.
  • Deliver friendly, clear support to users.
  • Solve problems with empathy and accuracy.
  • Learn and adapt to product updates and evolving expectations.
  • Use internal tools (like Zendesk) to streamline support.
  • Share insights to improve the platform.

🎯 Requirements

  • You love helping people with exceptional service.
  • Clear written and verbal communication.
  • Detail-oriented with strong attention to details.
  • Adaptable and eager to take on new challenges.
  • Team player in a collaborative, fast-paced environment.
  • Bonus: experience with Zendesk or other SaaS tools.

🎁 Benefits

  • Flexible PTO—work-life balance matters.
  • RRSP program and stock options.
  • Premium benefits package including $2K for paramedical services.
  • Discounts on Fullscript’s wellness catalog for you and family.
  • Training and learning opportunities to support growth.
  • Hybrid work flexibility—office, your way.
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