Customer Support Specialist, Order Operations

📋 Description

• Manage and maintain sales orders in Dynamics 365 with data accuracy
• Perform order edits: quantity, pricing, freight, and shipping changes
• Coordinate with Sales, Logistics, Finance, and warehouse for timely release
• Investigate and resolve order exceptions such as inventory or pricing issues
• Monitor orders on hold and release when appropriate
• Maintain documentation of order changes and processing steps

🎯 Requirements

• 5+ years of experience in order management, logistics, or customer operations
• Strong ERP experience, especially Microsoft Dynamics 365
• Excellent attention to detail and ability to manage multiple priorities
• Strong communication and cross functional collaboration with teams and partners
• Bachelor’s degree or equivalent experience preferred
• Proactive problem solver with analytical mindset

🎁 Benefits

• Fast growing company with a collaborative culture
• Career development and recognition for employees
• Equal Opportunity Employer
• Cross-functional teamwork with Sales, Logistics, and Warehouse
• Recognized on Inc. 5000 and Austin Top Workplace