Complete about 25 contacts per day across all channels
Maintain a CSAT of >90%
Maintain a QA score of >90%
Maintain wrap-up time of <3 min
Assist customers across channels with a friendly, professional attitude
Communicate effectively with lab reps and cross-functional teams to resolve issues

🎯 Requirements

Excellent communication and empathy with customers
Ability to work independently and be a self-starter
Multitask across channels and stay organized
Strong attention to detail and troubleshooting
Willingness to learn labs product and stay updated
Collaborative mindset and team player

🎁 Benefits

Competitive Compensation
Flexible Paid Time Off program
Fullscript’s RRSP match program
Stock Options
Customizable benefits package (medical, dental, vision) with HSA
Discount on Fullscript catalog of products for family & friends

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