Related skills
saas customer service zendesk multitasking live chat📋 Description
- Collaborate with practitioners and patients by phone, email, and live chat to help users succeed
- Troubleshoot issues and explain product features
- Resolve complex customer inquiries using multiple support tools and product knowledge
- Build sustainable relationships of trust through open communication
- Collaborate with teammates to create initiatives that surprise and delight customers
- Ensure support coverage during all business hours
🎯 Requirements
- Proven experience in customer-centric roles, e.g., retail or hospitality
- Passion for customer happiness and a positive, engaging demeanor
- Multitask effectively in a dynamic environment
- Strong communication and organizational skills
- Flexible scheduling to support North America
- Familiarity with Zendesk and SaaS productivity tools is a plus
🎁 Benefits
- Competitive Compensation
- Flexible Paid Time Off program
- Fullscript’s RRSP match program
- Stock Options
- Customizable benefits package (medical, dental, vision) with HSA
- Discount on Fullscript catalog of products for family & friends
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