Help Customers with a wide range of general inquiries on billing issues and questions
Handle customer questions about contract renewals and cancellations
Solve customer issues and escalations about Samsara products and services
Multi-channel servicing experience with strong phone and written communication
Ability to prioritize work queue and backlog alongside new requests
Provide excellent service from initial request to final close

🎯 Requirements

3-5 years of experience in a customer-facing role within a contact center environment
English Fluency is a must
Experience in a fast-paced environment handling escalated customers and follow-ups
Strong problem-solving skills and a positive customer experience
Experience working with ticketing systems (Zendesk, Salesforce, ServiceCloud)
Proficient with macOS

🎁 Benefits

Flexible working model with remote options
Professional development stipend
Comprehensive health and parental leave plans
Equity (for eligible roles)

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