Provide high-quality product support for Klaviyo customers via email and live chat.
Develop in-depth knowledge of the Klaviyo platform.
Diagnose software issues and resolve escalated complaints using established processes.
Explain technical concepts clearly to both tech and non-tech users.
Document troubleshooting steps and resolutions for future reference.
Transform workflows by leveraging AI to build smarter systems.

🎯 Requirements

Fluent English and Italian (written and spoken)
Weekend availability (Tue-Sat or Sun-Thu)
1+ year in a customer-facing role (SaaS experience preferred)
Proactive with AI tools/workflows; eager to learn
Excellent communication; able to explain tech in simple terms
Authorized to work in Ireland without restrictions

🎁 Benefits

Hybrid work in Dublin (3 days in office)
Generous benefits package: health, welfare, wellbeing
Training opportunities including Klaviyo Product Certification after joining

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