Related skills
slack salesforce pagerduty notion linear📋 Description
- Own a portfolio of cases and be primary contact to crew members and clients.
- Diagnose and troubleshoot product behaviors and workflows; identify root cause.
- Manage case backlog with urgency; prioritize by impact, SLA, and escalation risk.
- Collaborate with Customer Success, Payroll Ops, Product, and Engineering.
- Log high-quality bug reports and product requests with replication steps.
- Escalate urgent issues via PagerDuty and coordinate cross-functional response.
🎯 Requirements
- 2+ years in customer support or related roles; film/TV production or B2B SaaS exp preferred.
- Strong knowledge of film/television production workflows; payroll experience valued.
- Excellent written and verbal communication; comfortable with phone, email, and live chat.
- Proven troubleshooting and problem-solving skills; able to research and validate solutions.
- Ability to manage a case queue, multitask, and prioritize in a fast-paced environment.
- Familiarity with Salesforce, Linear, PagerDuty, Slack, and Notion (or quick to learn).
🎁 Benefits
- Unlimited Paid Time Off
- Work from anywhere in Canada and USA
- Health and Dental benefits
- Up to $1,500 USD / $2,025 CAD towards IT setup for your home
- Up to 2% matching RRSP / 401K
- Learning and Development opportunities
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!