Related skills
salesforce zendesk ediscovery google apps google docs📋 Description
- Be the first point of contact for customers via phone and email.
- Answer questions, teach features, and troubleshoot Everlaw issues.
- Start on the support queue delivering world-class service.
- Complete product certification and learn Everlaw platform.
- Collaborate with Product and Engineering to drive improvements.
- Hours: 9am-6pm PST, Mon-Fri; hybrid NYC.
🎯 Requirements
- Experience in customer support, ideally software or legal tech.
- Strong verbal and written communication with empathy.
- Familiarity with Zendesk and Salesforce or similar CRM.
- Highly organized, process-driven, and detail-oriented.
- Collaborative, cross-functional mindset with Product/Engineering.
- Authorized to work in the United States; visa sponsorship not offered.
🎁 Benefits
- Equity program
- 401(k) with company matching
- Health, dental, and vision
- Flexible Spending Accounts
- Paid parental leave and sick leave
- Vacation days and federal holidays (17 vacation days + 11 holidays)
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