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javascript css html saas zendesk📋 Description
- Develop in-depth knowledge of the Klaviyo platform
- Provide high-quality product support via email and live chat
- Explain technical concepts to both technical and non-technical users
- Diagnose software issues and resolve escalated customer complaints
- Offer guidance on non-technical questions (marketing, sales, ecommerce setup)
- Document troubleshooting and resolutions
🎯 Requirements
- Fluent English and German (written and spoken)
- Able to work weekends (Tue-Sat or Sun-Thu shifts)
- 1+ years in a customer-facing role, troubleshooting SaaS/software
- Experience with AI tools/workflows; eager to learn
- Excellent communication; clear, empathetic explanations
- Authorization to work in Ireland without restrictions
🎁 Benefits
- Generous benefits package
- Hybrid work in Dublin (3 days in office)
- AI-driven initiatives and opportunities to innovate
- Access to Klaviyo Product Certification after joining
- Inclusive, equal-opportunity employer
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