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communication crm customer support german english📋 Description
- Respond to customer inquiries via phone, email, chat, or tickets
- Log and manage customer interactions in internal systems
- Investigate and document findings for reported issues
- Escalate cases to internal teams by impact/urgency
- Keep customers updated on progress and next steps
- Stay up to date with product features and known issues
🎯 Requirements
- Around 1+ year of experience in a customer support or similar role
- Fluent in German and comfortable supporting customers in English
- Strong written and verbal communication
- Ability to follow processes and work in a structured environment
- Good attention to detail when handling customer information
- A proactive and customer-focused mindset
🎁 Benefits
- Cision Group Personal Pension Scheme
- Life Assurance
- Healthcare cash plan
- Dental Insurance
- Gym Subsidy
- Cycle to Work
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