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javascript css html saas zendesk📋 Description
- Develop in-depth knowledge of the Klaviyo platform
- Provide high-quality product support via email and live chat
- Help customers with technical and non-technical questions across tech stacks
- Diagnose software issues and resolve escalated customer complaints
- Support non-technical queries (marketing, sales, ecommerce setup)
- Transform workflows by placing AI at the center and building smarter systems
🎯 Requirements
- Fluent English and French (written and spoken)
- 1+ year in customer-facing role, ideally troubleshooting SaaS issues
- AI experience in work or projects; eager to learn and explore AI tools
- Excellent communication, clear and empathetic; able to explain technical concepts
- Comfortable in a high-volume, KPI-driven environment
- Willing to work varied shifts; authorized to work in Ireland
🎁 Benefits
- Generous company benefits
- Hybrid work arrangement in Dublin (3 days in office)
- AI-focused training and career growth opportunities
- Collaborative, inclusive team culture
- Supportive, fast-paced environment
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