Related skills
crm email support live chat phone support ticketing system📋 Description
- Autonomously resolve customer issues across phone, email and live chat.
- De-escalate high-tension inquiries with policy-aligned solutions.
- Deliver outcomes aligned to First Contact Resolution and CSAT.
- Document interactions in CRM or ticketing systems for audit trails.
🎯 Requirements
- Independent contractor with hands-on call center experience.
- Excellent written and verbal communication.
- Proficient with CRM and ticketing systems.
- Remote work readiness with reliable internet.
- Fluent in English; strong multi-channel support skills.
🎁 Benefits
- Remote freelance engagement.
- Provide your own equipment and internet.
- No company-provided health insurance or PTO.
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