Customer Support Specialist (Federal)

📋 Description

• Be first-line contact for Federal customers; answer questions, teach features.
• Provide world-class support and manage the support queue.
• Complete training to become certified on the Everlaw platform.
• Collaborate with Product and Engineering to drive improvements.

🎯 Requirements

• 2+ years of customer service experience.
• Passion for technology; help others use it.
• Strong verbal and written communication; empathetic.
• Highly organized, process-driven; handle fast-paced work.
• Collaborative, cross-functional; drive a smooth customer experience.
• Authorized to work in the United States; no visa sponsorship.

🎁 Benefits

• Hourly rate $32.70-$41.35.
• Equity program
• 401(k) with company matching
• Health, dental, and vision
• Flexible Spending Accounts for health and dependent care
• Paid parental leave and ~10 sick days