Related skills
communication qa csat multichannel📋 Description
- Complete about 25 contacts per day across all channels
- Maintain CSAT > 90%
- Maintain QA score > 90%
- Wrap up time < 3 min
- Assist customers with friendly, professional attitude across channels
- Communicate with lab reps and cross-functional teams to resolve issues
🎯 Requirements
- Self-starter; manage tasks across channels with minimal guidance
- Research and navigate internal resources to find answers first
- Go above and beyond to delight customers
- Collaborate with team members to support customers
- Master lab knowledge as the product evolves
- Open to coaching and meeting defined metrics
🎁 Benefits
- Competitive compensation
- Flexible paid time off
- RRSP match program
- Stock options
- Benefits package (medical, dental, vision) with HSA
- Discount on Fullscript products for family & friends
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