Related skills
slack documentation fintech saas zendesk📋 Description
- Answer user questions via chat and email.
- Handle user account requests, including disputes, payments, and shipments.
- Teach customers how to use our product and translate confusion into feedback.
- Identify systemic flaws causing user problems.
- Work with engineering to fix bugs.
- Communicate user needs to partner banks and improve products.
🎯 Requirements
- 3+ years in a Customer Experience / Customer Support role.
- Experience with Zendesk.
- Consistently exercise empathy.
- Translate banking or engineering terminology into clear user language.
- Enjoy automating as much of your job as possible.
- Keep Slack and inbox clean and organized.
🎁 Benefits
- Equity (stock options / RSUs) included.
- Comprehensive benefits package.
- Opportunity to build and scale Mercury's CS infrastructure.
- Remote or office option available.
- Join a fast-growing fintech at Mercury.
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