Related skills
javascript css html saas zendesk📋 Description
- Develop an in-depth knowledge of the Klaviyo platform
- Provide high-quality product support via email and live chat
- Communicate clearly with both technical and non-technical end users
- Diagnose software issues and resolve escalated customer complaints
- Support non-technical questions (marketing, sales, ecommerce setup)
- Transform workflows by using AI to build smarter systems
🎯 Requirements
- Fluent English and Spanish (written and spoken)
- 1+ years in a customer-facing role, preferably SaaS troubleshooting
- Experience with AI in work or personal projects; eager to learn
- Excellent communication: clear, empathetic, able to explain technical concepts
- Comfortable in a high-volume, fast-paced env with KPIs
- Flexible shifts (occasional 8–4 or 10–6 alongside 9–5)
🎁 Benefits
- Klaviyo Product Certification (after joining)
- Hybrid work environment
- Generous benefits package including health, welfare and wellbeing
- Growth opportunities in Dublin / EMEA hub
- AI-focused initiatives and guidelines
- Inclusive, equal-opportunity workplace
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!