Related skills
communication documentation google sheets customer service multitasking📋 Description
- Respond to inquiries via email, chat, and phone
- Troubleshoot issues and provide clear guidance
- Collaborate with team for smooth operations and positive CX
- Escalate complex issues with accurate documentation
- Maintain records of interactions and collect customer feedback
🎯 Requirements
- Experience in customer support or service desk preferred
- Strong written and verbal communication
- Ability to manage multiple tasks and prioritize
- Professional, courteous, and detail-oriented
- Comfortable working remotely with a distributed team
- Familiarity with Google Sheets for basic reporting (plus)
🎁 Benefits
- Flexible remote work
- Distributed team collaboration
- EST-friendly schedule
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