Related skills
kpi crm documentation escalation ticketing📋 Description
- Respond to inquiries via email, chat or other channels promptly.
- Resolve complaints and service requests while keeping satisfaction high.
- Escalate complex cases to the right teams and notify about downtime.
- Maintain accurate customer records and document interactions.
- Provide accurate info on products, services, policies.
- Follow up on open tickets and request updates from internal teams.
🎯 Requirements
- Multi-channel support experience
- Strong problem-solving and communication
- Experience with ticketing systems/CRM
- Ability to handle escalations
- Familiar with KPI-driven service environments
- Multilingual communication skills (nice to have)
🎁 Benefits
- Remote work flexibility
- Collaborative, supportive team culture
- Opportunity to contribute to process improvements
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