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crm salesforce saas enterprise software intercom📋 Description
- Own inbound customer communications from initial contact to resolution.
- Leverage troubleshooting and product knowledge to resolve issues within SLAs.
- Build knowledge base on Envoy’s software, hardware, and connectivity.
- Provide closed-loop feedback to internal teams on customer trends.
- Take on additional support tasks like bug reporting and content development.
- Participate in Sunday on-call rotation (2 hours) every 8-12 weeks.
🎯 Requirements
- BA/BS degree required or equivalent experience.
- 3+ years in a Customer Support role with technical troubleshooting.
- Prior B2B experience with enterprise SaaS solutions.
- Experience with JIRA for issue tracking.
- Experience with Intercom, Salesforce, Zendesk, or other CRM systems.
- Outstanding technical communication and ability to explain complex issues.
🎁 Benefits
- In-office 4x per week (Mon-Thu) with 11AM CDT start.
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