Collaborate with practitioners and patients by phone, email, and live chat to help users succeed
Troubleshoot issues and explain product features to fit customer needs
Resolve complex inquiries using multiple support tools and product knowledge
Build trust through open, interactive communication
Work with teammates on initiatives to surprise and delight customers
Ensure coverage during all business hours

🎯 Requirements

Proven experience in customer-centric roles (retail or hospitality preferred)
Passion for customer happiness and a positive demeanor
Able to multitask in a dynamic environment
Dedication to delivering excellence in every interaction
Strong communication and organizational skills
Flexible scheduling to support North America hours

🎁 Benefits

Competitive compensation
Flexible Paid Time Off program
Fullscript RRSP match program
Stock options
Medical, dental, vision with HSA
Discount on Fullscript products for family and friends

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