Collaborate with practitioners and patients via phone, email, and live chat to help users succeed
Troubleshoot issues and explain product features to fit customer needs
Resolve complex inquiries using multiple support tools and product knowledge
Build trust through open, interactive communication
Collaborate with teammates on initiatives to delight customers
Ensure support coverage during business hours across North America

🎯 Requirements

Experience in customer-centric roles (retail or hospitality preferred)
Passion for customer happiness and a positive demeanor
Ability to multitask in a dynamic environment
Strong communication and organizational skills
Adapt to change and new challenges
Flexible to work every 4th weekend

🎁 Benefits

Competitive compensation
Flexible paid time off
RRSP matching
Stock options
Medical, dental, vision with HSA
Discount on Fullscript products for family

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