Customer Support Specialist

📋 Description

• Collaborate with practitioners and patients by phone, email, and live chat to help users succeed
• Troubleshoot issues and explain product features to fit customer needs
• Resolve complex inquiries using multiple support tools and product knowledge
• Build trustworthy relationships through open, interactive communication
• Collaborate with teammates to create initiatives to surprise and delight customers
• Ensure support coverage during business hours with teammates
• Gather trends in issues and feedback and report to your supervisor
• Work with the team to ensure coverage during business hours and champion Fullscript

🎯 Requirements

• Proven experience in customer-centric roles, retail or hospitality preferred
• Passion for customer happiness and a positive demeanor
• Ability to multitask in a dynamic environment
• Dedication to delivering excellence in every interaction
• Strong communication and organizational skills
• Embracing change and welcoming new challenges
• Enjoyment of collaborative teamwork
• Curiosity and a continuous learning mindset
• Flexible to support customers across North America
• Familiarity with Gladly and SaaS productivity tools is a plus

🎁 Benefits

• Competitive compensation
• Flexible Paid Time Off
• Fullscript’s RRSP match program
• Stock options
• Medical, dental, vision with HSA
• Discount on Fullscript catalog of products for family & friends