Related skills
slack customer support intercom zoom sla📋 Description
- Respond to incoming chats in Intercom for Core clients
- Triage and resolve or escalate issues as needed
- Follow up on snoozed and pending conversations
- Identify patterns and report trends to Support Lead
- Validate support articles, macros, and bot responses
- Collaborate with L1 and L2 teammates
🎯 Requirements
- Experience with Zoom, Slack, Intercom
- Quick to learn new systems
- Strong problem-solving and basic troubleshooting
- Detail-oriented and organized
- Proactive to expand knowledge in support and fitness
- Comfortable explaining technical concepts clearly in one-on-one or small groups
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