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crm customer support salesforce healthtech ndis📋 Description
- Assist the Mable community in a high-volume inbound call center.
- Demonstrate empathetic, compassionate customer interactions.
- Resolve inquiries quickly or escalate as needed.
- Provide information, guidance, and support to help users achieve goals.
- Proactively educate users to maximise value from Mable.
- Meet KPIs and contribute to platform improvements with insights.
🎯 Requirements
- Fast-paced, high-volume support experience.
- World-class customer service mindset.
- Strong listening, problem-solving, and communication.
- Experience with Salesforce or similar CRM.
- Collaborative team player with adaptability.
- 2-3 years in customer support, health tech/NDIS.
🎁 Benefits
- Hybrid workplace: office and remote.
- Parental leave: 14 weeks primary, 6 weeks secondary plus super.
- Flexi Leave Days: one extra paid day per quarter.
- Floating public holiday.
- Reward and Recognition program.
- Learn from industry experts and leaders.
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