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slack bigquery snowflake sql zendesk📋 Description
- Troubleshoot issues for paid users via Slack, Telegram, Zendesk.
- Investigate complex issues to identify root causes and resolve.
- Collaborate with Product/Engineering to escalate problems and address needs.
- Develop and refine support docs, FAQs, and user guides.
- Build automation workflows to address recurring issues at scale.
🎯 Requirements
- 2+ years in customer or technical support roles.
- Experience with crypto data, ideally hands-on with Dune.
- Familiarity with SQL or basic data querying.
- Organized and thrives under pressure in fast-paced, multi-channel support.
- Strong investigative and problem-solving mindset.
- Excellent communication with empathetic user support.
- Based in US East Coast (EST) or Europe West (GMT/CEST).
🎁 Benefits
- Competitive salary and equity package.
- Equity terms with discounted strike price and a 10-year window.
- 5 weeks PTO plus local holidays.
- Remote-first with async and flexible hours.
- Private medical, dental, and vision insurance.
- Paid parental leave (16 weeks primary, 6 weeks secondary).
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