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crm customer support salesforce📋 Description
- Provide phone, email, and text-based support to Roadie customers and partners
- Address customer concerns with active listening to confirm information
- Balance speed and quality to deliver high-quality customer experiences
- Proactively monitor in-progress deliveries and take corrective action
- Manage non-standard delivery situations with empathy and urgency
- Use Salesforce and internal tools to log interactions and resolve issues
🎯 Requirements
- 2+ years of customer service experience, ideally in tech or logistics
- Strong written and verbal communication across diverse personalities
- Able to quickly solve and troubleshoot problems
- Comfortable in a fast-paced environment with changing requirements
- Able to receive and implement feedback to improve support quality
- Experience with Salesforce is a plus
🎁 Benefits
- Competitive total rewards package
- 100% company-paid health insurance for yourself
- 401(k) with company match
- Remote-first environment
- Generous PTO
- Monthly WFH stipend
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