Related skills
communication customer support english empathy critical thinking📋 Description
- As a Healthcare Concierge, process member requests (tickets).
- Search for doctors, clinics, and other facilities to suit members' needs.
- Interact with members via phone and chat to assist with care decisions.
- May include outbound calls to schedule appointments and close care gaps.
- Partner with leadership team and staff to determine best strategies to support the practice and members.
- Provide a WOW experience and care to HealthJoy’s American customer base.
🎯 Requirements
- Proficiency in English (Upper-Intermediate+).
- Exceptional communication skills across channels.
- High empathy in customer and peer interactions.
- Strong critical thinking and problem-solving.
- Accountability and reliability to deliver on time.
- Ability to adapt to frequent change and work independently or with others.
- Proficiency in Office Suite and Google Programs.
🎁 Benefits
- 100% health insurance for employees (family options at reduced rate).
- English classes and Udemy for professional development.
- Mental health support program with therapy sessions and virtual lectures.
- Company events, team building, and recreational activities.
- Gym access and corporate discounts at Sport Life hubs.
- Remote-first with equipment provided for home or anywhere.
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