Customer Support Specialist

📋 Description

• Provide phone, email, and text-based support to Roadie customers and partners.
• Address customer concerns with active listening to understand and confirm.
• Balance efficiency and speed to deliver a high-quality customer experience.
• Proactively monitor in-progress deliveries and take corrective action when needed.
• Manage non-standard delivery situations with professionalism, empathy, and urgency.
• Use Salesforce and other internal tools to log interactions and resolve issues.

🎯 Requirements

• 2+ years customer service experience, ideally with a tech or logistics company.
• Strong written and verbal communication; connect with diverse personalities.
• Strong problem-solving and troubleshooting skills.
• Comfortable with a fast-paced environment and changing requirements.
• Ability to work non-standard hours, including evenings and weekends.
• Experience with Salesforce is a plus.

🎁 Benefits

• Competitive total rewards package
• 100% company-paid health insurance for yourself
• 401(k) with company match
• Remote-first environment
• Generous PTO
• Paid wellness days and holidays