Related skills
crm salesforce english network microsoft excel📋 Description
- Log, prioritise and escalate support issues and requests
- Develop and maintain strong client relationships to ensure service
- Resolve first-line support issues via phone and remote support
- Analyze network traces
- Manage workstreams using Salesforce (CRM)
- Handle shift-based work model
🎯 Requirements
- Excellent written and verbal communication
- Very good English, written and verbal
- Flexible, adaptable with a positive outlook
- Strong interpersonal skills across all levels
- Meet time-sensitive deadlines
- Experience in 1st line support (telecoms preferred); Browsers & MS Office
🎁 Benefits
- Attractive salary depending on your skills and experience
- Working with an international team in our new office in Wroclaw or remotely
- Chance to work for the leading ‘Contact-Centre in the Cloud’ vendor.
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