Customer Support Specialist

📋 Description

• Provide phone, email, and text-based support to Roadie customers and partners
• Address customer concerns politely with active listening
• Balance efficiency and speed while delivering quality support
• Proactively monitor in-progress deliveries and take action
• Collaborate with Roadie teams to ensure a seamless delivery
• Log interactions in Salesforce and internal tools to resolve issues

🎯 Requirements

• 2+ years of customer service experience, ideally in tech/logistics
• Strong written and verbal communication with diverse personalities
• Proven problem-solving and troubleshooting abilities
• Comfortable in a fast-paced environment with changing requirements
• Able to receive and apply feedback to improve support quality
• Proactive; able to navigate uncertainty and ambiguity
• Able to work non-standard hours, including evenings and weekends
• Experience with Salesforce is a plus

🎁 Benefits

• Competitive total rewards package
• 100% company-paid health insurance for yourself
• 401(k) with company match
• Tuition and student loan repayment assistance
• Remote-first environment
• Generous PTO