Related skills
saas kyc invoicing kyb payouts📋 Description
- Respond to and resolve customer queries via email, chat, and Twitter.
- Escalate advanced queries to internal channels.
- Improve product knowledge to handle complex queries.
- Gather feedback, report issues, and suggest process improvements.
- Support self-serve customers and escalate to Level 2 when needed.
- Work standard hours Mon-Fri with weekend rotation.
🎯 Requirements
- Experience in customer support or a customer-centric role.
- Proficient English speaker.
- Happy to work remotely and coordinate across time zones (GMT, AEST, EST, PHT).
- Love helping people and empowering customers.
- Autonomous, organized, and proactive in a fast-paced SaaS setting.
- Investigative mindset and problem-solving attitude.
🎁 Benefits
- Diverse, inclusive team culture.
- Remote-friendly with optional office.
- Unlimited holidays and 4 months paid family leave.
- Casual dress code and annual team retreats.
- Learning stipend and ongoing training.
- Private healthcare and wellbeing platform.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!