Related skills
crm salesforce excel pos bi tools📋 Description
- Investigate and resolve complex client issues from intake to resolution
- Master SPINS data platforms (POS, Panel, eComm) and client use
- Partner with Product, Data, and Engineering to solve issues and guide roadmap
- Identify opportunities to scale support via training, docs, and automation
- Stay current on natural products trends and data use for category planning
🎯 Requirements
- 1-3 years in a client-facing analytical or support role
- Critical thinking: question assumptions and root causes
- Independent problem-solver; navigate ambiguity with minimal oversight
- Complex topic comprehension: grasp concepts, data relationships
- CPG/data fluency: familiarity with how brands use data
- Strong communication to explain concepts to analysts and execs
- Advanced Excel; quick to learn new software
🎁 Benefits
- Hybrid work options for balance
- Paid time to volunteer; donations matched
- Semi-annual company-wide employee survey
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