Related skills
salesforce css html saas jira📋 Description
- Resolve customer technical issues via multiple support channels
- Communicate issue status and resolution professionally
- Document interactions in the ticketing system with notes
- Escalate tickets to CX/Product/Engineering/Sales/Finance as needed
- Coordinate calls or virtual sessions to troubleshoot with customers
- Meet or exceed performance metrics as agreed with manager
🎯 Requirements
- Familiarity with Higher Logic Product Suite; willingness to learn
- Critical thinking and troubleshooting
- Excellent verbal and written communication
- Exceptional customer service skills
- Prioritization and triaging for multiple inquiries
- Basic HTML and CSS; willingness to learn web tech
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