Deliver happy customer experiences across chat, email, and other channels.
Resolve Tier 2 cases with confidence as a PandaDoc product expert.
Manage multiple issues simultaneously with strong multitasking and composure.
Collaborate with Tier 1 and Tier 3 teams for smooth handoffs and timely resolutions.
Own end-to-end investigations, reproduce issues, and share actionable solutions.
Troubleshoot CRM integrations and API behavior with autonomy.

🎯 Requirements

2+ years of experience in customer support or similar client-facing role.
Experience with CRMs, integrations, APIs, or web applications.
Advanced English (spoken and written).
Empathetic communicator.
Ownership mindset.
Comfortable in a fast-paced SaaS/startup.

🎁 Benefits

Exciting career growth.
Competitive compensation.
Generous time off.
Comprehensive insurance.
Support for remote work.
Culture and connection.

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