Related skills
salesforce css html jira confluence📋 Description
- Help customers use Higher Logic software successfully.
- Provide technical support via phone, case, and chat.
- Troubleshoot and resolve customer issues across channels.
- Document interactions in the ticketing system.
- Escalate tickets to CX, Product, Eng, Sales, Finance as needed.
- Coordinate calls or virtual sessions with customers.
🎯 Requirements
- Basic understanding or willingness to learn Higher Logic Product Suite
- Critical thinking and troubleshooting
- Excellent verbal and written communication
- Strong customer service skills
- Prioritization and triage skills
- Basic HTML & CSS and web tech familiarity
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