Related skills
salesforce intercom zendesk whatsapp help scout📋 Description
- Work with users via live chat, email, SMS, and WhatsApp.
- Provide solutions or workarounds for questions or issues.
- Troubleshoot product, devices, and partner integrations.
- Capture and document customer feedback for product teams.
- Contribute to self-serve knowledge base documentation.
🎯 Requirements
- 1+ years in a customer-facing role (SaaS/tech).
- Technical troubleshooting skills.
- Strong verbal and written communication.
- Experience with Intercom/Help Scout/Zendesk/Salesforce.
- Experience authoring tutorials for knowledge bases.
- Strong critical thinking and problem-solving.
🎁 Benefits
- Starting salary ~ $44,000/year, based on experience.
- Equity and other benefits.
- See Benefits page for details.
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