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web3 blockchain crypto english mandarin📋 Description
- Provide best-in-class customer support and resolve issues to resolution.
- Model an investigative mindset using data and feedback to fix root causes.
- Proactively identify customer needs to simplify experience and reduce friction.
- Champion clear communication with internal and external partners.
- Develop deep product knowledge to guide customers and unlock features.
- Support international or regional ad-hoc projects alongside core work.
🎯 Requirements
- Motivated by Coinbase's mission and creating a seamless experience.
- Minimum 2 years in customer service or support in a fast-paced environment with high-value customers.
- Proficiency in English and Mandarin, with strong reading, writing, and communication in both languages.
- Basic knowledge of blockchain, web3, staking, ROI/staking rewards, self-custody, and crypto.
- Flexible to meet evolving needs, including willingness to work shifts and weekends.
- Excellent communication and passion for helping customers; eager to build a community of power users.
🎁 Benefits
- Base salary shown: 72,700 SGD.
- Total compensation includes bonus eligibility and benefits.
- Pay transparency and Equal Opportunity Employer.
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