Related skills
crm salesforce macos zendesk ticketing📋 Description
- Escalate complex billing, contract renewals, cancellations, and product issues.
- Mentor teammates to improve performance.
- Deliver multi-channel service via phone, chat, and email.
- Prioritize a high-volume workload for timely resolutions.
- Lead or participate in cross-functional CX initiatives.
- Analyze customer trends to drive actionable insights.
🎯 Requirements
- 3+ years in a customer-facing role within a contact center with escalations.
- Bilingual: English and Spanish required.
- Experience handling billing, RMA, cancellations, renewals in CS roles.
- Independent, accurate problem resolution with professionalism.
- Proficiency in Zendesk, Salesforce, or ServiceCloud with strong docs.
- Experience managing 30+ cases per day across multiple channels.
🎁 Benefits
- Remote and flexible working options
- Health benefits
- More information on the benefits page
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