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communication customer support saas email chat📋 Description
- Deliver exceptional customer experience via email, chat, and calls.
- Own customer issues; resolve or escalate when needed.
- Recreate scenarios in test environments to uncover nuances and gaps.
- Anticipate customer needs; provide tailored solutions for quick field return.
- Meet productivity and customer satisfaction targets.
- Support B2B customers; be their trusted coach and problem-solver.
🎯 Requirements
- Customer-first mindset; friendly, professional, solutions-focused.
- Strong technical skills; guide users through our platform.
- Genuine excitement for solving problems and learning our product.
- Curious and resourceful; hands-on exploration when steps aren’t documented.
- Excellent written and verbal communication.
- Proven high performance in customer or technical support.
🎁 Benefits
- Remote-first culture
- Unlimited PTO and parental leave
- 100% premium coverage of medical/dental/vision for you and your family
- 401K
- $1,500 annual learning and development stipend
- Home office allowance
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