Related skills
communication crm salesforce kpis knowledge base📋 Description
- Respond to customer inquiries via phone, email, or chat professionally.
- Monitor admin database to troubleshoot customer issues.
- Log all customer interactions in Salesforce with details.
- Direct and escalate complex issues to appropriate personnel.
- Follow up with customers to ensure issues are resolved and satisfaction.
- Meet/exceed KPIs such as response and resolution SLAs and CSAT.
🎯 Requirements
- 2+ years of experience in customer or technical support
- Experience with case management or CRM platforms; Salesforce is a plus
- Bachelor's Degree or equivalent work experience
- Strong troubleshooting skills and technical aptitude
- Excellent written and verbal communication skills
- Empathetic with a customer-first mindset
🎁 Benefits
- Competitive Salary
- 100% company-paid health, vision, dental plans + $4,400 HSA contribution
- Short-term and Long-term Disability
- Life Insurance
- 401k Matching
- Work from Anywhere within the US
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