Customer Support Specialist

📋 Description

• Provide video and live chat support with clear, timely technical resolutions.
• Deliver onboarding and training on Karbon to drive early value.
• Ensure measurable value within 90 days through enablement and proactive engagement.
• Assist with client data updates, resources, and support videos (Excel a plus).
• Identify churn risk and implement value-add actions at scale.
• Provide structured product feedback to Product/Engineering teams.

🎯 Requirements

• 1–3+ years of customer service or B2B SaaS support experience.
• Experience using live chat or support software such as Intercom, Zendesk, Salesforce.
• Strong problem-solving skills; stay calm and solution-focused under pressure.
• Excellent written and verbal communication; explain complex software clearly.
• Comfortable learning and adopting modern enablement, AI, and support tools.
• Professional English; additional languages a plus.

🎁 Benefits

• Medical, dental, and vision insurance for you and up to three eligible dependents.
• Work-from-home allowance and subsidies (internet, meals, laundry, etc.).
• Rice subsidy and meal allowance per working day.
• Laundry allowance.
• 15 paid time off days per year (5 Karbon Days included).
• 7 sick leave days per year.
• Discretionary bonus program; flexible, transparent work culture.