Related skills
communication cross-functional benefits operations escalations📋 Description
- Own escalation process from review to external response.
- Coordinate cross-functional efforts to resolve issues.
- Draft external responses; be the contact for follow-ups.
- Respond to customer requests within agreed timeframes.
- Use key resolution tools across service groups.
🎯 Requirements
- Minimum 2 years in resolving external escalations.
- Minimum 1 year claims & benefits literacy.
- Strong understanding of Operations processes.
- Ability to learn quickly; navigate internal systems.
- Excellent communication; autonomous and proactive.
🎁 Benefits
- Flexible Time Off and 13 paid holidays.
- Competitive 401(k) plan with company match.
- Mental health and wellness benefits.
- Competitive medical, dental, and vision coverage.
- Stock options and sales incentive programs.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!