Related skills
b2b saas salesforce intercom onboarding ai📋 Description
- Provide video and live chat support to resolve technical and workflow questions.
- Deliver onboarding and training on the Karbon platform.
- Help customers achieve measurable value within 90 days through structured enablement.
- Increase adoption of Karbon features to grow existing customers.
- Promote participation in Getting Started and onboarding webinars.
- Develop in-depth knowledge of Karbon's value and evolving customer needs.
🎯 Requirements
- 1–3+ years in customer service or B2B SaaS support.
- Experience with live chat/support tools (Intercom, Zendesk, Salesforce).
- Strong problem-solving; stay calm and solution-focused under pressure.
- Excellent written and verbal communication; explain complex software clearly.
- Comfortable learning and adopting modern customer enablement, AI, and support tools.
- English proficiency; additional languages a plus.
🎁 Benefits
- Work-from-home allowance
- Rice subsidy
- Meal allowance per working day
- Laundry allowance
- 15 paid time off days per year (5 Karbon Days)
- 7 Sick leave days per year
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!