Customer Support Specialist

📋 Description

• Be the first point of contact for inbound calls; document clear call notes.
• Manage multiple email queues; respond to tickets within SLAs.
• Provide live chat support for Snapdocs products, incl. RON.
• Submit and support manual orders for downstream teams.
• Troubleshoot customer issues; escalate when appropriate; follow up on tickets.
• Support lenders, settlement agents, notaries, and consumers.

🎯 Requirements

• High school diploma or equivalent.
• 1–2 years of customer service via phone and email.
• Strong written and verbal communication.
• Ability to learn and navigate new systems and tools.
• Empathetic, patient, and customer-focused.
• Able to multitask and stay focused in a fast-changing environment.

🎁 Benefits

• Excellent medical, dental, and vision coverage.
• 401(k) with up to 4% company match.
• 16 weeks of paid parental leave.
• Flexible vacation time off + 10 sick days.
• Summer Break and Winter Break + 9 holidays per year.
• Life and Disability Insurance; $1,500 Annual Lifestyle Stipend.