Related skills
risk management customer support escalation management polish case management📋 Description
- Manage customer interactions across phone, case management, and digital channels
- Handle transaction processing and escalation management
- Ensure compliant service delivery in a regulated environment
- Hybrid role based in Prague, supporting EMEA operations
- Collaborate across teams to deliver service while balancing risk
- Focus on customer experience and high standards of compliance and risk management
🎯 Requirements
- 2–4 years in customer support, operations, payments, or financial services
- Fluent in Czech and Polish; English is the working language
- Proven ability to handle complex inquiries and escalations
- Experience with transaction processing in regulated environments
- Strong knowledge of regulatory compliance and risk management
- Excellent communication and collaboration across teams
🎁 Benefits
- Hybrid work model in Prague
- Exposure to regulated financial services and cross-functional teams
- Career growth through collaboration with Sales, Treasury, Finance, Risk, and Ops
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