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customer support excel microsoft office spanish english📋 Description
- Respond to customer inquiries via phone, email, and chat
- Own support tickets from first contact to resolution
- Identify, reproduce, and report product issues to R&D
- Log and track feature requests and customer feedback
- Follow up with customers after issues are resolved or updated
- Deliver friendly, timely, and professional customer support
🎯 Requirements
- Strong customer-first mindset and interest in support
- Proactive, organized, and comfortable taking ownership
- Able to work in a fast-paced, changing environment
- Clear, confident written and verbal communication
- Fluent English; additional languages (Spanish/Italian) are a plus
- Good working knowledge of Microsoft Office (Word, Excel, PowerPoint)
🎁 Benefits
- Pension Plan
- Health Insurance
- Life Insurance
- Meal Allowance
- Employee Assistance Programme (EAP)
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